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Delivery and Returns

 

How We Deliver

Our watches are couriered directly to your door. You’ll need to supply us with a physical delivery address as our courier will require your signature upon delivery.

We do not deliver to PO Box/postal addresses.

Please note: Our couriers make a total of 3 delivery attempts. If on the 3rd delivery attempt they are still unsuccessful, you will be liable to cover the delivery cost.


Approximate Delivery Times

We pride ourselves on our super-efficient delivery service.


On average, you can expect to receive your purchase within 5 to 7 working days from the day of payment, excluding unforeseen warehouse or courier delays.

Please note with EFT orders, the order is only processed once payment has been received.

 

Returns

Should an item not meet with your satisfaction for whatever reason you may return the goods to the Festina Shop within seven days of receipt. You will then get a full refund less all direct costs incurred by the Festina Shop associated with the order such as actual delivery costs as well as a 10% restocking fee. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods. Please note that the good remain YOUR responsibility until signed for by ourselves